Get WISE Certified!

From August 1st, 2024 – November 1st, 2024 CTIA WISE and RepairQ are offering WISE Certification Level 1 and Level 2 for two technicians. View details and sign up below.

Billing Period

Monthly

Annually (save)

Starter
For Small Shops
Essential
For Individual Stores
Advanced
For Multiple Stores
Professional
For Chains and Franchises
Users 1 5 per location 10 per location 10 per location
Locations 1 Unlimited Unlimited Unlimited
Tickets 75/mo Unlimited for 1st 90 days Unlimited Unlimited Unlimited
Storage 5GB 10GB 50GB 50GB
$/mo $/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
$/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
$/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
Start Trial Start Trial Start Trial Start Trial
Starter
For Small Shops
Users 1
Locations 1
Tickets 75/mo Unlimited for 1st 90 days
Storage 5GB
$/mo
Essential
For Individual Stores
Users 5 per location
Locations Unlimited
Tickets Unlimited
Storage 10GB
$/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
Advanced
For Multiple Stores
Users 10 per location
Locations Unlimited
Tickets Unlimited
Storage 50GB
$/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
Professional
For Chains and Franchises
Users 10 per location
Locations Unlimited
Tickets Unlimited
Storage 50GB
$/mo
Per Location | Billed in USD Annually
Per Location | Billed in USD Monthly
FEATURES
Point of Sale
Repair Tickets
Customer-Facing display
Quotes
Waivers (Boilerplate)
Customer & Asset Management
In-App Appointments
Catalog Quick Create
Basic Business Reports
Automated Customer
Notifications
Branding/Logo Management
Payment Integrations
Marketing Integrations
Accounting Integrations
In-App Help Tools
Device Buyback and Trade
QsiteTM
Ticket Approvals
Custom Forms
RMA Tracking
Inventory Management
Inventory Integrations
Integrated Suppliers
3rd Party Marketing Opt-In
Automated Printing
Online Customer Portal
Multi-Store Management
Switch Location Feature
Internal Transfers
Advanced Reporting
Dashboard analytics
Quote Generation
Net Term Invoicing
Customer Validation Rules
Ticket Import
Invoicing
Invoice Backdating
Custom Roles & Permissions
API (Requires Licensing)
Franchise Management
Location-Specific Catalog
Role & Permissions Management
Custom Report Building
Reporting Automation
RepairQ Webhooks*
Custom Development & Support

*This feature may be available upon request. Terms, conditions, pricing, special features, service and support subject to change without notice.

Starter plan add-ons
Users $5/mo per additional user
Tickets $5/mo per 50 tickets
Inventory Management $15/mo (Includes Inventory Items, Inventory Counts, Purchase Orders, and RMA Tracking)
Custom Forms (Qpop) $15/mo
QsiteTM $15/mo

Onboarding

Whether you are starting a new business or converting from a different point-of-sale system, getting up and running with a deep, repair-based retail management system can take some time. RepairQ Onboarding plans give you full access and one-on-one customized support from a dedicated onboarding specialist for up to 60 days. With three plans for different levels of support, let us guide you in setting up processes and business rules to help you grow your business!

Quick Start Package

2 Weeks
4 Hours
$299

Pro Package

4 Weeks
6 Hours
$399

Custom Support/Hr

Scheduled
1 Hour
$120

Topics Covered
Branding & Logo Configuration
Creating Catalog Items
Payment Integration
Tax Configuration
Staff Setup
Catalog Import Instruction
Inventory Import Instruction
Automated Notifications
Dedicated Support Contact
Training & Configuration

Frequently Asked Questions

What hardware do I need to run RepairQ?

RepairQ is a web-based application, so all you need to get started is a web browser on your PC, Mac, or mobile device. Most typical peripherals like receipt printers, cash drawers, and barcode scanners work as well. See our hardware recommendations page for a full list of peripherals our customers recommend.

What happens after I sign up?

After signup, our team will put together your custom RepairQ app, database, and URL. You’ll receive a welcome email with your login credentials shortly after.

If you have selected an onboarding plan, you will be contacted by our onboarding team to discuss setup, customization, and implementation.

If you have not selected an onboarding plan, you will have access to our comprehensive Knowledge Base, Onboard the Q video series, and digital walk-thru content.

Can I change plans and are there any commitments?

You can change OR cancel our standard, month-to-month plans at any time. You can save a premium if you upgrade to an annual plan, however limitations to upgrades and refunds may apply. If you have signed up for an annual plan and wish to cancel before your term has ended, certain penalties may apply.

What types of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, ACH, and PayPal.

What is Onboarding and why is it special?

Whether you are starting a new business or converting from a different point-of-sale system, getting up and running with a deep, repair-based retail management system can take some time. RepairQ Onboarding plans give you full access and one-on-one customized support from a dedicated onboarding specialist for up to 60 days. With three plans for different levels of support, let us guide you in setting up processes and business rules to help you grow your business!

For corporate and franchise accounts, we offer custom onboarding services. Contact us for more details at sales@repairq.io.

Can I import my data from my current point-of-sale system?

RepairQ allows you to import several different types of data: customers, staff, catalog of products, labor, parts, etc., as well as your current inventory levels. You can even import new purchase orders and tickets once you get started.

All imports are available to anyone, however, if you need assistance converting to our format or just don’t have the time, the Onboarding Pro plan provides conversion and import assistance from our team.

How many computers/workstations can I install RepairQ on

RepairQ can be used on as many computers as you want. There is one simple price for each store using RepairQ. There is no additional charge for extra workstations or payment terminals.

How many users can I have?

The Essential Plan comes with 5 users per location. Each additional user is $5 per month. The Advanced and Professional Plans include 10 users, so you won’t need to worry about additional costs for each user.

What if I need more users?

While we love small business, RepairQ is built with corporate and franchise business models in mind. Our business development team will work with you to create a sustainable and scalable solution that will create a strong ROI. If you have 10 or more retail locations, let’s visit.

What if I don't see a feature I really want?

We are constantly planning, evaluating, building, and launching new features based on industry research, customer feedback, and consultation from key industry leaders. If you don’t see it listed, we may have it already or plan to add it soon! If you’re looking for custom integrations or other solutions, contact our Business Development team today to discuss how RepairQ can power your custom requirements.